Financial Solutions Specialist I - Louisville

Driven by our mission, you will provide exceptional service to our customers and deliver on your individual financial solutions goals. You own issues from beginning to end and keep the Financial Solutions Center running smoothly and efficiently. Through your involvement in day-to-day operations you will create an amazing experience in the Center for employees and visitors. You get excited about building relationships and identifying opportunities to equip our customers with financial solutions that will help them achieve Financial Confidence. You are intellectually curious, enjoy engaging customers in conversation to assess their needs, have strong listening skills and are not afraid to ask for your customers' business. You enjoy learning and receiving training to improve your skills and grow your career, because as a Financial Solutions Specialist, you can change people's lives. FT avg 35 hrs/week and PT avg 20 hrs/week
Additionally, the following will be essential to your success: Excellent communications skills, having a passion for helping others, being motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, the ability to excel in a complex and dynamic environment, and being technologically savvy.
Essential Job Responsibilities__________________________________
1.Use your experience and skills to assist our customers and deliver appropriate financial solutions.
2.You are accountable for exceeding your assigned sales and service goals by providing our customers with the financial solutions they need to achieve their goals and financial confidence.
3.Actively handle a myriad of customer interactions for consumers and business customers, including conducting transactions, providing financial solutions, resolving problems, and building relationships.
4.Have a strong understanding of the products and services we deliver through the Financial Solutions Center and via Brokerage, Trust, Mortgage, Insurance, Small Business, Treasury Management, Commercial Banking and Merchant Services.
5.Work with our Convenience Banking Center, online and mobile channels to deliver our products and service to our customers in a seamless manner.
6.Own your career along with support from your Financial Solutions Manager who will provide the appropriate coaching and development you need to become the best you can be.
7.Assist in promoting a positive, inclusive and diverse workplace environment.
8.Adhere to First Commonwealth's operations, compliance and security related policies and procedures.
9.Educate yourself on our four financial habits and how they translate into your unique customers' lives.
a.Manage the money you make.
b.Save the money you'll want soon.
c.Borrow only the money you need.
d.Protect the money you can.
10.Educate and engage clients on a variety of technological solutions.
11.Identify and participate in community events in or surrounding your office.
Bona Fide Occupational Qualifications___________________________
1.A high school diploma or equivalent.
2.Two (2) or more years of relevant experience in a customer-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of customer service and adhering to operational expectations.
3.Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment.
4.Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).
5.Must register and maintain current registration with the National Mortgage Licensing System & Registry (NMLS). The NMLS website (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
6.A valid driver's license and ability/willingness to travel regionally.

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