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Full-Time Mobile Teller - Louisville, OH

ESSENTIAL JOB FUNCTIONS

The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions, all of which align to the Branch Playbook. Tellers and all Branch team members are expected toact professionally at all times, conduct business ethically avoid conflicts of interest and act in the best interest our clients and Key. Duties assigned include:
Primary Teller Functions
  • Accept and accurately process all financial service transactions
  • Maintain responsibility for cash drawer and follow proper balancing procedures
  • Act as a resource to identify and resolve client servicing issues
  • Listen for clues for Financial Wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker
Build Client Rapport
  • Provide excellent client service to all KeyBank clients
  • Where problem resolution is required, take thorough information from the client and get back to them in a timely manner
  • Ensure a confident tone that reassures the client we will follow up with resolution
  • Greet and welcome every client as they enter the branch; acknowledge by name, if known
  • Assist clients in achieving their financial goals and objectives through the use of Financial Wellness tools
  • Participate in client appreciation events
  • Address client issues or concerns; engage branch management when needed to provide full solutions for clients
  • Help create and establish a business relationship between the Banker and the client
  • Coordinate time between Banker and client for business meetings as necessary
  • Engage the Lead Teller and or Banker when faced with complex client account issues
  • Answer the phone within the Branch professionally, promptly, and pleasantly
  • Participate in post/debrief meetings with the branch team involving clients from the day to better understand specific client needs
Risk Management
  • Ensure compliance with security and audit procedures
  • Adhere to all applicable policies and procedures
Additional Responsibilities
  • Participate in morning huddles and end of day debriefs
  • Understand goals and objectives for the branch
  • Review and maintain knowledge of product guides, fees and policies to stay current on offerings
  • Provide answers and assistance for client questions/concerns, utilizing resources within the branch
REQUIRED QUALIFICATIONS
Teller
  • High School Diploma, GED or equivalent business experience
  • 6 months experience in a client service facing role
  • A minimum of one week cash handling experience
  • Excellent communication and interpersonal skills
  • General understanding of PC with Windows based applications and calculator
  • Ability to work branch hours to include weekends and occasional evenings
  • Physical Requirements: Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 10 lbs., occasional lifting of up to 30 lbs.
Float Teller
  • In addition to all Teller requirements, the Float Teller must have the ability to work at multiple branch locations
  • Must have access to reliable transportation to facilitate working in multiple branches
  • Must have schedule flexibility
PREFERRED QUALIFICATIONS
COMPETENCIES

Operating
: Keeps on point, plans and organizes, gets work done, uses time management skills; follows work processes and focuses; manages workload; organized; exhibits an openness of new ways of doing things and an adaptable, continuous improvement mindset; understands and applies Key s risk management philosophy in day-to-day interactions
Energy/Drive:
Action oriented; drives for results; pursues work with energy and focus; drives for completion; client relationship focused; acts with honor and character
Personal/Interpersonal:
Open, receptive, accountable, and approachable; keeps promises, honors, commitments, and demonstrates open, honest communication; exhibits positive behavior; has a desire to provide the client with outstanding service
People Management:
Understands the value of excellent client service and demonstrates a commitment to client satisfaction for internal and external clients while balancing organizational profitability; actively listens to internal/external client feedback and delivers appropriate solutions; embraces an inclusive team and diverse perspectives to reach best outcomes; escalates issues to manager when appropriate; apply judgment within established guidelines to resolve client issues and needs
Results:
Dedicated to finding solutions, resolving problems, and fulfilling client needs; takes personal responsibility to see that every client is satisfied; proactively shares knowledge to help others develop and to improve the performance of the team; consistently exceeds and/or meets goals; bottom line oriented; pushes self and others for results
Technical and Functional:
Exhibits the technical and functional skills to perform the job In addition to the competencies specific to the Teller role, all Key employees are expected to exhibit Key s Leadership Behaviors (Accountability, Managerial Courage, Drive for Results, Lead Change, Client Focus, Effective Collaboration, Develop Self, Staff and Others, Business Acumen, Manage Vision and Purpose) as outlined in Key s HR Online system.



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