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Member Engagement Specialist

POSITION SUMMARY
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Delivers excellent service to all members, guests, and program participants, Responds to member and guest needs. Promotes membership and programs provided by the YMCA.
RATE OF PAY
Starting at $9.20/hour
AVAILABLE HOURS
Wednesday: 2-7pm
Thursday: 2-7pm
Friday: 2-8pm
Ability to work one weekend shift each month
QUALIFICATIONS
Eagerness to welcome, connect, and engage with others.
Strong listener with the ability to empathize and problem solve.
Ability to relate effectively to diverse groups of people.
Previous customer service, sales, or related experience.
Solid computer skills and Microsoft Office experience required.
ESSENTIAL FUNCTIONS
Provides excellent service to members, guests, and program participants contributing to member engagement.
Handles and resolves concerns.
Promotes and sells memberships and programs.
Builds relationships and helps connect community members to the YMCA.
Part-time staff receive complimentary memberships and discounted rates for child care and most programs.


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